Last Updated: November 14, 2025
By accessing or using ItemWise.ai (the "Site") at www.itemwise.ai or our software platform (the "Platform") at my.itemwise.ai (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use our Services.
We reserve the right to modify these Terms at any time. Changes will be effective when posted. Your continued use of the Services after changes are posted constitutes acceptance of the modified Terms.
You must be at least 18 years old and capable of forming a binding contract to use our Services. By using our Services, you represent that you meet these requirements.
To access certain features, you may need to create an account. You are responsible for:
We reserve the right to suspend or terminate accounts at our discretion.
You agree not to:
We may suspend or terminate your access for any violation of these Terms.
We provide the Services on an "as is" and "as available" basis. We do not guarantee that the Services will be:
We reserve the right to:
We are not liable for any modification, suspension, or discontinuation of the Services.
We may offer experimental, beta, or preview features from time to time. These features are provided "as is" without any warranties and may be modified, discontinued, or never made generally available. Beta features may contain bugs or errors and should not be relied upon for production or critical use.
Some features of the Services may require payment. Fees are subject to change at any time. We will provide notice of fee changes, and your continued use of paid Services constitutes acceptance of new fees.
By providing payment information, you authorize us to charge applicable fees to your payment method. Payments are processed by third-party payment processors, and you agree to their terms and policies.
Fees are generally non-refundable unless required by law or at our sole discretion.
You may cancel your subscription at any time. Cancellation will be effective at the end of your current billing period. No refunds will be provided for partial billing periods unless otherwise required by law.
The Services, including all content, features, functionality, software, and design, are owned by ItemWise and are protected by intellectual property laws. You may not:
You retain ownership of any content you upload or create using the Services ("Your Content"). By using the Services, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process Your Content to provide and improve the Services.
You represent that:
We may remove any content at our discretion.
Your use of the Services is subject to our Privacy Policy. By using the Services, you consent to our collection and use of information as described in the Privacy Policy.
We may use aggregated, anonymized data derived from your use of the Services for any purpose, including analytics and service improvement.
The Services may integrate with or link to third-party services. We are not responsible for:
Your use of third-party services is subject to their terms and policies.
To the maximum extent permitted by law:
The Services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that:
To the maximum extent permitted by law:
ItemWise and its affiliates, officers, employees, and agents will not be liable for:
Our total liability for any claims related to the Services will not exceed the amount you paid us in the 12 months before the event giving rise to liability, or $100, whichever is greater.
Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.
You agree to indemnify and hold harmless ItemWise and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
We may suspend or terminate your access to the Services at any time, for any reason, with or without notice. Upon termination:
Following account termination or cancellation, we may retain or delete your data at our discretion. We recommend you export any data you wish to keep before cancellation. We are not obligated to maintain or provide access to your data after termination.
These Terms are governed by the laws of Queensland, Australia, without regard to conflict of law principles.
Any disputes arising from these Terms or the Services should first be resolved through good faith negotiations. If negotiations fail, disputes may be resolved through binding arbitration or in the courts of Queensland, Australia, as we may elect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and ItemWise regarding the Services.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without our written consent. We may assign these Terms at any time without notice.
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control.
Provisions that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
If you have questions about these Terms, contact us at:
Email: legal@itemwise.ai
Effective Date: These Terms are effective as of the date listed at the top of this document.