Last Updated: November 14, 2025
Welcome to ItemWise.ai ("ItemWise," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.itemwise.ai (the "Site") and use our SaaS platform at my.itemwise.ai (the "Platform").
Please read this Privacy Policy carefully. By accessing or using our Site or Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
We may collect information that you voluntarily provide when you:
When you access our Site or Platform, we may automatically collect certain information, including:
We may receive information about you from third parties, including:
We use the information we collect for the following purposes:
We do not sell your personal information. We may share your information in the following circumstances:
We may engage third-party companies and individuals to perform services on our behalf, such as:
These service providers may have access to your information to perform tasks on our behalf.
If ItemWise is involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will provide notice if your information becomes subject to a different privacy policy.
We may disclose your information if we believe it is reasonably necessary to comply with applicable laws, legal processes, or government requests.
We may disclose information when we believe in good faith that disclosure is appropriate to:
We may share your information with third parties when you provide consent to do so.
Your information is currently stored on servers located in Sydney, Australia, but may be stored or processed in other locations where we or our service providers operate. By using our services, you consent to the storage and processing of your information in these locations.
We use commercially reasonable measures designed to help protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
We retain your information for as long as your account is active or as needed to provide our services. We may also retain certain information as required by law or for legitimate business purposes.
Depending on your location and applicable laws, you may have certain rights regarding your personal information:
You can access and update your account information by logging into your account. You may also contact us to request access to or correction of your information.
Where applicable, you may request a copy of your information.
You may request deletion of your information, subject to our legal and business obligations.
Most web browsers accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. Some features of our services may not function properly if you disable cookies.
Some browsers have a "Do Not Track" feature. Our Site does not currently respond to Do Not Track signals.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
Our Site and Platform may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Your information may be transferred to, stored, and processed in various countries where we and our service providers operate. These countries may have data protection laws that differ from those in your country. By using our services, you consent to such transfers.
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this policy. We may also notify you of significant changes through our services or by other means. Your continued use of our services after changes are made constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@itemwise.ai
We will respond to your inquiry in accordance with applicable privacy laws.
Effective Date: This Privacy Policy is effective as of the date listed at the top of this document and applies to all information collected by ItemWise through the Site and Platform.